Ecommerce & online shopping

We design and build eCommerce stores that compliment human emotion for improved user experience and product discovery.

Knowing your customer journey, gives you the edge in a crowded market

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Every purchase made, sees a customer undertake a journey from deciding they are interested in a product, to completing a sale. This process could take minutes or months and may involve multiple touch points. By understanding the process, a customer goes through before purchasing your product, you can position yourself to provide the right information to pique interest and engage an emotional response.

People buy when their emotions are triggered toward a product in a positive way. We design ecommerce experiences to compliment a users emotional response, using a mixture of User Experience Design and Psychology resources.

Benefits & Objectives

Customer journey mapping

Know your customers inside out. Their needs, desires, tastes and goals. Understand what they are trying to achieve and tailor product experiences to match that. Anticipate their purchase journey and support them along the way.

Omnichannel experience design

Understand the multi-stepped approach most consumers take when considering purchase decisions. Create experiences that deliver with every touch point, from instore to digital, mobile to desktop, and through; direct, social and community driven channels.

Personalisation

The modern shopping experience is personal. We give up data in exchange for a service that compliments our needs. Learn your customers habits and individual preferences and tailer experiences to suit.

Do you want to reach more customers across new channels?

There is more to selling online than launching an ecommerce store. We support our clients with more than design & development services. We want to ensure you get the best possible start with your online sales.

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Our ecommerce work

We work with some exclusive clients. In order to protect their anonymity, as a rule:

We don't advertise client work in a public forum.

...even on our own website. If you would like to request a related case study, drop us a line and we'd be more than happy to oblige.

Got a project in mind?