Ecommerce & online shopping

We design and build eCommerce stores that compliment human emotion for improved user experience and product discovery.

Knowing your customer journey, gives you the edge in a crowded market

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Every purchase made, sees a customer undertake a journey from deciding they are interested in a product, to completing a sale. This process could take minutes or months and may involve multiple touch points. By understanding the process, a customer goes through before purchasing your product, you can position yourself to provide the right information to pique interest and engage an emotional response.

People buy when their emotions are triggered toward a product in a positive way. We design ecommerce experiences to compliment a users emotional response, using a mixture of User Experience Design and Psychology resources.

Benefits & Objectives

Customer journey mapping

Know your customers inside out. Their needs, desires, tastes and goals. Understand what they are trying to achieve and tailor product experiences to match that. Anticipate their purchase journey and support them along the way.

Omnichannel experience design

Understand the multi-stepped approach most consumers take when considering purchase decisions. Create experiences that deliver with every touch point, from instore to digital, mobile to desktop, and through; direct, social and community driven channels.

Personalisation

The modern shopping experience is personal. We give up data in exchange for a service that compliments our needs. Learn your customers habits and individual preferences and tailer experiences to suit.

Tools that get you the sale

Product Information Management PIM

Product Information Management (PIM)

Organise your product data into a single source of truth and automate updating all your customer facing channels.

Digital Asset Management

Digital Asset Management (DAM)

Manage images, videos and documents all in one place and enhance your online store with rich media content.

Customer Relationship Management CRM

Customer Relationship Management (CRM)

Integrate CRM features directly or with existing 3rd party suppliers. Manage your orders and hone your customer journey.

Ecommerce Marketplace

Ecommerce for marketplaces

Push your products to marketplaces like: Amazon, Ali Baba, Esty and Ebay and receive orders through a central hub.

Business Systems Integration

Business system integrations

Integrate with business systems such as: warehousing, stock control, and accounting to keep your orders moving forward.

Inventory Management

Inventory Management

Feed inventory data into your store from an ERP or centrally managed stock control API.

Payment Provider Selection

Payment provider selection

Choose from a growing number of payment providers or manage multiple options for your customers. Stay up to date with the rapidly developing ecommerce payment space.

Shipping Partner Integration

Shipping partner integration

Save money on your shipping fee’s whilst offering more choice to customers by utilising a shipping partner that offers smart packing and rate configuration.

Promotions and Specia Offers

Promotions & Special Offers

Manage special offers and promotions to entice your customers, alongside: discounts, loyalty rewards and referral bonuses.

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Our ecommerce work

We work with some exclusive clients. In order to protect their anonymity, as a rule:

We don't advertise client work in a public forum.

...even on our own website. If you would like to request a related case study, drop us a line and we'd be more than happy to oblige.

Got a project in mind?